In case of damage to a vehicle: what are the driver's needs?

1. The observation

Let's take the fictitious example of Peter, a salesman for the Cocacolus company. Like every morning, Pierre takes his car to go to work. All of a sudden, BANG: due to a lack of attention, Pierre collides with the car in front of him. More fear than harm, no injuries but a big damage on his hood. All that's left to do is to make a report, but the problem is that he doesn't have one..

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As for any road accident, the driver of a company car must fill out a joint report even if the accident took place on his own time. When an employee joins a company, it is important to make him/her aware of the road risks. The fleet manager must be the "spokesperson" for the prevention plan. The idea is to make each new employee aware of the internal policy by providing him/her with the company's charter, which includes an accident report.

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It is in every driver's best interest to ensure that the report is completed correctly. If the driver does not know how to fill out the report, do not hesitate to remind him to look at the guide

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2. Communication, communication and communication

Even though Pierre was not injured, he was still a bit shaken up. After his accident, his reflex was to inform his company so that he could get his vehicle back in good condition as soon as possible. This was a very good initiative, but he certainly did not expect to be contacted numerous times by different people. Pierre repeats the same information over and over again. The result: more than an hour on the phone, a non-productive morning and a low morale...

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As is often said: one problem, one solution. It is important in a company to appoint a person responsible for fleet accidents. This is often the Fleet Manager or an external service provider. It is up to him (and only him) to collect all the information about the accident so that he can deal with the case as quickly as possible. This will ensure good communication between the parties, speed up the process and improve the driver's experience. If the manager benefits from a platform that allows him to manage damages, it's a jackpot!

3. Get a date and repair your vehicle in a flash

After spending hours on the phone explaining the details of his accident, Peter would like to get his car fixed quickly. Peter already has a very busy schedule, so he would like to avoid spending a lot of time on it. But his company still has very "archaic" procedures. His dream? To ask for the most suitable intervention for his claim and his schedule and to solve the problem during a customer meeting or during his break if possible...

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We have to tell Pierre that this is possible today! From our mobile application, the driver, after his accident, takes pictures of the damage to his vehicle. He is guided through the inspection, which he does simply with his smartphone. The fleet manager, with the inspection of the vehicle, has access to an expertise and a costing of the actual condition of the vehicle. WeProov uses artificial intelligence to estimate the damage based on the inspection. Today, the time spent requesting an estimate is 5 minutes and the time to obtain an estimate is 24 hours maximum: a considerable time saving! As soon as the estimate is validated with a click of the mouse, we take care of the vehicle repairs while preserving the driver's mobility. The fleet manager benefits from a complete dashboard with monitoring and control of expenses.

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Having an accident remains an unfortunate event for drivers. Digitalising the damage process offers companies many advantages: time and cost savings. And above all, it considerably improves the repair process. A satisfied employee is also a guarantee of a certain productivity that is not negligible for the company. It is also important to pay special attention to the driver after the accident. This will enable the employee to question himself and determine the avoidability of his accident in order to understand the situations encountered and to draw useful lessons for both the employer and the employee. The idea is not to blame the employee concerned, but above all to ask the essential question: in your opinion, could this accident have been avoided by respecting or improving certain points?